Terms & Conditions
These Terms & Conditions refer to The Commercial & Tourist Hotel.
The terms and conditions outlined below should be read in full and accepted by clicking the tick box on the webpage. It is not possible to proceed with your reservation without acceptance of these terms and conditions. All rates quoted are subject to availability and alteration.
While every effort has been made to ensure the accuracy of all information, The Commercial & Tourist hotel does not accept liability for any errors or omissions and reserves the right to change information and descriptions of listed features and products.
2 Online reservations
Please note that different terms, conditions and cancellation policies may apply in relation to all online reservations made on the website depending on the room or rate selected. Please read carefully the room and rate details and policies that are provided to you before you make your online reservation.
Your reservation will be subject to these terms and conditions and any other policies listed on the specific webpage displaying your room or rate.
3 Promotions and special offers
Please note that all promotional offers are subject to specific terms, conditions and policies listed on the specific webpage displaying your room or rate. All special offers are subject to availability.
Any reservation made using an advance purchase offer must be paid for in full at the time of booking. Fees paid using an advance purchase offer are non-refundable.
4 Confirmation email and your right to cancel reservations
Reservations will only be confirmed on receipt by you of a confirmation email sent by The Commercial & Tourist Hotel or its authorized agent. In the event a confirmation email is not received within 24 hours of making a reservation, please contact us or the relevant booking site to validate and confirm your booking.
If allowed, cancellations must be made by you and received by us no later than 48 hours prior to arrival. The Commercial & Tourist Hotel reserves the right to charge for the reservation, which will be calculated by reference to the provisions detailed in the confirmation email.
Without limitation, refund of deposit monies does not extend to any reservation made using an advance purchase or similar rate. Any change or cancellation by you to an advance purchase or similar reservation is not permitted and will result in the forfeit of the entire cost of your reservation.
Notwithstanding your receipt of a confirmation email, your reservation is at all times subject to these terms and conditions and any other terms, conditions and policies listed on the specific webpage displaying your room or rate.
5 Our right to cancel your reservation
5.1 Subject to section 5.2 below, The Commercial & Tourist Hotel reserves the right to cancel any reservation, regardless of whether a confirmation email has been received by you, up to 3.00pm on the date which is seven calendar days before the reservation is due to commence.
5.2 If a reservation is made within seven days before the reservation is due to commence, The Commercial & Tourist Hotel reserves the right to cancel any reservation up to 3.00pm on the day prior to the commencement of the reservation.
5.3 The Commercial & Tourist Hotel are not under any obligation to offer an explanation for the cancellation but reasons may include, but are not limited to, any overbooking of the hotel or system error.
5.4 Where The Commercial & Tourist Hotel cancels your reservation pursuant to this section 5 or sections 6 or 7 below, we will return to you any payment you have made to us via the original payment method used by you.
6 Cancellation for reasons beyond control of the hotel
Without limitation to section 5 above, if, for reasons beyond the control of The Commercial & Tourist Hotel including, but not limited to, acts of God, civil disorder, acts of war, strikes, or labour disputes, The Commercial & Tourist Hotel are unable to meet their obligations under any agreement, this will not amount to non-performance of any contract and The Commercial & Tourist Hotel may terminate their obligations hereunder without further liability of any nature to you.
Should circumstances as outlined in 6.1 arise, The Commercial & Tourist Hotel will refund to you any deposit or the full cost of any prepaid advance booking made, via the original method used for payment.
7 Incorrect pricing
Without limitation to section 5 above, The Commercial & Tourist Hotel reserves the right to cancel reservations where any incorrect information has been displayed or provided in relation to a price or package advertised. This applies to any reservation and is subject to the cancellation policy outlined herein.
Should circumstances as outlined in 7.1 arise, The Commercial & Tourist Hotel will refund to you any deposit or the full cost of any prepaid advance booking made, via the original method used for payment.
8 RIGHT TO BOOK OUT
If on your arrival at The Commercial & Tourist Hotel and the room you have reserved is unavailable for any reason, The Commercial & Tourist Hotel reserve the right, at our option, to relocate you to another room within the The Commercial & Tourist Hotel, if available, or, alternatively, to a comparable room in a hotel of a similar standard at another location.
9 Damage AND LOSS
The Commercial & Tourist Hotel reserves the right to charge guests for the cost of rectifying or cleaning any damage which has been caused by the deliberate, negligent or reckless acts of guests to the hotel’s property or structure. This right to charge will also apply to loss of earnings and/or profit where the damage is of such a nature that the room is unable to be let to other guests. This right to charge will also apply where any item from the hotel room is removed or lost.
If such damage or loss is discovered during the stay it will be drawn to the guest’s attention but, if discovered after guests have departed, we reserve the right to make a charge to the guest’s credit / debit card, or send an invoice for the costs for payment to the guest’s registered address.
We will make every effort to rectify or clean any damage internally prior to contracting specialists to carry out the work, and therefore will make every effort to keep any costs that guests would incur to a minimum.
10 Smoking Policy
The Commercial & Tourist Hotel operates a strict no smoking policy in the premises. Guests shall be liable for any costs, loss of earnings and/or profit or damage to a hotel room, premises or property, arising from failure to comply with this policy and The Commercial & Tourist Hotel reserves the right to charge a specialist cleaning fee to any guest who violates the non-smoking policy.
11 CAR PARK
11.1 The Commercial & Tourist Hotel offers no warranty of any kind nor any indemnity as to the protection or safety of any vehicle left in the car park, or any goods left within any vehicle parked there.
11.2 Without limitation to clause 11.1 above, the use of the car park is entirely at your own risk. The Commercial & Tourist Hotel accept no liability in respect of:
– 11.2.1 any loss, destruction, damage or theft of or from the vehicle or any contents of the vehicle; or
– 11.2.2 subject to clause 18.4, death or personal injury sustained by you and/or any other person.
- Where applicable to group and corporate contracts, reservations will be subject to VAT charged at the prevailing applicable rate at their time of stay.
13 Site use
The Commercial & Tourist Hotel website is intended to help guests in determining the availability and booking of a hotel reservation. Apart from printing information in connection with your travel, you are not entitled to reproduce, replicate, sell, resell, or otherwise exploit the The Commercial & Tourist Hotels website unless we provide you with prior written permission to do so.
14 Eligibility of use
Use of The Commercial & Tourist Hotel website is restricted to people over the age of 18 who can enter into binding contracts.
15 Links to third party websites
Links that feature on The Commercial & Tourist Hotel website are links to other websites, which we believe may be of interest to you. By providing these links we are not endorsing or recommending such websites or the services or material provided by them. We therefore accept no responsibility for the materials, services or other situations at or related to or from any other website.
16 Liability disclaimer
While every reasonable effort has been made to ensure accuracy of information, the content of the websites may include technical, typographical or content errors. Therefore, it is important to refer to the disclaimer information below, before using The Commercial & Tourist Hotel website.
17 WARRANTY Disclaimer
The content of The Commercial & Tourist Hotel website is provided “as is” without warranties of any kind, implied or expressed, statutory or otherwise, including without limitation, the warranties of merchantability or fitness for a particular purpose. The Commercial & Tourist Hotel also does not warrant the accuracy or completeness of the information, links or graphics found on The Commercial & Tourist Hotel website. The Commercial & Tourist Hotel may make changes to the content or policies at any time without prior notice.
18 Limitations to liability
In no event shall The Commercial & Tourist Hotel be liable for any special, indirect or consequential loss or damage arising out of any service provided to you by The Commercial & Tourist Hotel (or by failure to provide such services) or your access or use, or inability to use The Commercial & Tourist Hotel website. You hereby waive any and all claims against us howsoever arising.
Without prejudice to the foregoing, The Commercial & Tourist Hotel will not be responsible for any additional and / or third party related costs paid by you in contemplation or in connection with any reservation, or incurred during your stay.
Without prejudice to the foregoing, in no event shall the total liability of The Commercial & Tourist Hotel to you arising from these terms and conditions exceed the total cost of monies paid (or payable) by you to The Commercial & Tourist Hotel in connection with your reservation.
Nothing in these terms and conditions shall exclude or limit any liability of The Commercial & Tourist Hotel for fraud, death, personal injury, or any other liability which cannot be excluded by law.